Terms of Sale

Effective Date: August 2026

These Terms of Sale govern the purchase of products through Daloria and the website www.daloria.shop. By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms of Sale.

1. Seller Information

Brand: Daloria
Website: www.daloria.shop
Email: hello@daloria.shop
Phone: +33-31149275
Address: 54 Quai du Châtelet, 45000 Orléans, France

2. Products

Daloria offers women’s apparel and fashion accessories through its online store.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, prices, and availability are accurate. However, slight variations in color or appearance may occur depending on the customer's screen settings and other technical factors.

Daloria reserves the right to update product information, correct errors, modify prices, or discontinue products at any time. Such changes will not affect orders that have already been confirmed, except where required by applicable law.

3. Prices

All product prices displayed on the website are stated in the applicable currency and may include applicable taxes where required by law.

Unless otherwise indicated during checkout, shipping costs and any additional charges will be displayed separately before the customer completes the order.

The total amount payable by the customer will be clearly displayed before payment is submitted.

4. Orders

Customers may place an order by selecting the desired products, adding them to the shopping cart, entering the required delivery and payment information, and completing the checkout process.

Before submitting an order, customers are responsible for reviewing the product details, quantities, sizes, delivery information, and total order amount.

An order is considered accepted once Daloria confirms the order and receives successful payment authorization, subject to applicable law.

Daloria reserves the right to refuse or cancel an order in cases including suspected fraud, incorrect pricing or product information, payment problems, product unavailability, or other legitimate circumstances.

If an order is cancelled after payment has been received, the customer will receive a refund for the amount paid.

5. Payment

Payment must be completed using the payment methods available at checkout.

By submitting payment information, the customer confirms that they are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. Daloria does not store complete payment card information unless expressly stated otherwise in our Privacy Policy.

6. Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that their delivery information is complete and accurate. Daloria cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and circumstances beyond our reasonable control.

If an order is delayed, lost, or damaged during delivery, customers should contact us at hello@daloria.shop so that we can assist with the matter.

7. Right of Withdrawal

For consumers located in the European Union, applicable French and EU consumer protection laws generally provide a 14-calendar-day right of withdrawal, subject to applicable legal exceptions.

The withdrawal period generally begins when the customer or a third party designated by the customer, other than the carrier, takes physical possession of the goods.

Customers wishing to exercise their withdrawal right should contact Daloria at hello@daloria.shop within the applicable withdrawal period.

For detailed conditions and procedures, please refer to our Return Policy.

8. Returns and Refunds

Returned products must comply with the applicable return requirements stated in our Return Policy.

Unless otherwise required by applicable law, returned products should be unworn, unwashed, undamaged, and accompanied by their original tags, labels, and packaging.

Once returned goods have been received and inspected, eligible refunds will be processed using the original payment method.

Return shipping costs may be the responsibility of the customer unless the return is due to an error by Daloria, a defective product, or another circumstance where applicable law requires Daloria to cover such costs.

9. Defective or Incorrect Products

If a customer receives a defective, damaged, or incorrect product, they should contact us at hello@daloria.shop as soon as possible and provide relevant information and, where appropriate, photographs or videos showing the issue.

Depending on the circumstances and applicable law, Daloria may provide a replacement, repair, refund, or other appropriate remedy.

Customers retain all mandatory statutory rights relating to legal guarantees of conformity and other applicable consumer protections.

10. Product Availability

All products are subject to availability.

If a purchased product becomes unavailable after an order has been placed, Daloria will inform the customer and, where required, provide an appropriate refund or alternative solution.

11. Warranty and Statutory Consumer Rights

Nothing in these Terms of Sale limits or excludes mandatory rights granted to consumers under applicable French or European Union law.

Where applicable, consumers may benefit from statutory legal guarantees, including the legal guarantee of conformity and the legal guarantee relating to hidden defects.

These statutory rights apply independently of any voluntary commercial policy offered by Daloria.

12. Limitation of Liability

Daloria will take reasonable measures to fulfill orders and provide the services described on the website.

To the extent permitted by applicable law, Daloria shall not be liable for losses resulting from circumstances beyond its reasonable control, including carrier delays, natural disasters, governmental actions, technical failures, strikes, or other force majeure events.

Nothing in these Terms of Sale excludes or limits liability that cannot legally be excluded or limited under applicable law.

13. Customer Responsibilities

Customers agree to provide accurate and complete information when placing an order and to use purchased products in accordance with their intended purpose and any applicable care instructions.

Customers must not use the website or purchasing process for fraudulent, unlawful, or abusive purposes.

14. Personal Data

Personal information collected during the ordering process will be processed in accordance with applicable data protection laws and our Privacy Policy.

Personal information may be used for purposes including order processing, payment processing, delivery, customer service, fraud prevention, and compliance with legal obligations.

15. Governing Law

These Terms of Sale are governed by applicable French law and, where applicable, European Union consumer protection regulations.

Nothing in these Terms of Sale affects mandatory consumer protection rights that apply to customers under the laws of their country of residence.

16. Contact Information

For questions regarding orders, products, payments, returns, or these Terms of Sale, please contact us:

Daloria
Email: hello@daloria.shop
Phone: +33-31149275
Address: 54 Quai du Châtelet, 45000 Orléans, France