Refund policy

Effective Date: August 2026

Store Information

Brand: Daloria

Website: www.daloria.shop

Email: hello@daloria.shop

Phone: +33-31149275

Address: 54 Quai du Châtelet, 45000 Orléans, France

General Right of Withdrawal (EU & French Consumer Law)

In accordance with the French Consumer Code (Article L221-18) and EU consumer protection regulations, customers have the 14-calendar-day withdrawal right to return any purchased items without providing any reason. The withdrawal period starts from the day the customer or a third party (other than the carrier) takes physical possession of the ordered goods.

Eligible Return Items

All women’s apparel and fashion accessories sold on www.daloria.shop are eligible for return within the 14-day cooling-off period. Items must beunworn, unwashed, undamaged, with all original tags, labels, and original packaging intact. Any product that shows signs of use, stains, damage, or missing accessories will not be accepted for return or refund.

Non-Returnable Items

For hygiene and personalized customization reasons, the following items are non-returnable and non-refundable: customized products, intimate apparel, clearance final sale items, and products damaged due to improper customer use or storage.

Return Process

1. Contact our customer service team via email: hello@daloria.shop within the 14-day withdrawal period, stating your order number and return request.

2. Our team will review your request and send a formal return authorization (RA) instruction within 2 working days.

3. Repack the items securely with all original attachments, ship back to the designated return address provided by our team, and retain the shipping proof and tracking number.

4. We do not accept returned items sent without prior authorization or returned directly to our physical registered address without RA confirmation.

Shipping Costs for Returns

Customers are responsible for all return shipping fees unless the return is caused by our store’s error, including wrong item delivery, size/color mismatch, or defective product quality. For store-caused errors, we will cover return shipping costs and provide a prepaid shipping label upon verification.

Refund Processing

Once we receive and inspect the returned items and confirm compliance with return rules, we will initiate the refund process within 14 calendar days. Refunds will be issued via the original payment method used for the order. Bank processing delays may apply depending on your payment provider, which is beyond our control.

Partial refunds may be applied if items are returned incomplete, damaged, or fail to meet return standards after inspection.

Defective & Damaged Products

If you receive defective, damaged, or incorrect items, please contact us within 48 hours of delivery with clear photos/videos of the product issue and package condition. We will offer free return, full refund, free replacement, or partial compensation based on the actual situation, in compliance with French commercial warranty regulations.