Shipping policy

Effective Date: August 2026

This Shipping Policy applies to all orders placed on www.daloria.shop, specifying shipping scope, processing time, delivery cycle, shipping fees, order tracking, and undeliverable order rules for Daloria’s women’s clothing products.

Shipping Coverage

We mainly provide shipping services for metropolitan France and support delivery to most EU member states. For overseas remote regions and non-EU regions, please consult customer service in advance to confirm deliverability and supplementary shipping rules.

Order Processing Time

All orders will be processed and arranged for shipment within1–3 business days (excluding weekends, French public holidays, and holiday peak periods). Orders placed on holidays or weekends will be processed sequentially on the next working day.

Delivery Time

- Metropolitan France: 3–7 business days after shipment

- EU neighboring countries: 5–10 business days after shipment

Delivery time is for reference only, affected by logistics efficiency, customs clearance, weather and other objective factors, and cannot be fully guaranteed. Peak shopping seasons may cause reasonable delivery delays.

Shipping Fees & Free Shipping Rule

Standard shipping fees are calculated based on product weight, volume and delivery region, and will be clearly displayed on the checkout page before order payment. We will launch free shipping promotional activities from time to time, with specific preferential rules subject to the latest website announcement.

Order Tracking

After the order is shipped, we will send the tracking number and logistics query link to your registered email. You can check the real-time logistics status of your order at any time. Please fill in accurate and complete shipping address, recipient name and contact phone number to avoid delivery failure.

Undeliverable & Returned Shipments

If the order cannot be delivered successfully due to incorrect customer address, unreachable contact information, or customer refusal to sign for receipt, resulting in package return, the generated return shipping fee and secondary delivery fee shall be borne by the customer. We will re-deliver the order only after the customer pays the supplementary fee.

Lost & Damaged Packages

For packages lost or severely damaged during logistics transportation, customers can contact our customer service within 3 working days after the logistics status shows delivered/abnormal. We will verify the situation with the logistics provider and provide solutions such as re-delivery, partial compensation or full refund according to the verification result.